body {
  margin: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
  background-color: #f2f2f2;
}

/* Верхняя панель SatCom */
.satcom-topbar {
  border-bottom: 1px solid #e5e5e5;
  background-color: #ffffff;
}

.satcom-topbar__inner {
  max-width: 1200px;
  margin: 0 auto;
  padding: 8px 16px;
  display: flex;
  align-items: center;
}

.satcom-topbar__brand {
  display: inline-flex;
  align-items: center;
  text-decoration: none;
  color: inherit;
}

.satcom-topbar__logo-circle {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background-color: #d4202f;
  color: #ffffff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  margin-right: 10px;
  font-size: 18px;
}

.satcom-topbar__text {
  display: flex;
  flex-direction: column;
}

.satcom-topbar__title {
  font-size: 15px;
  font-weight: 600;
  line-height: 1.1;
}

.satcom-topbar__subtitle {
  font-size: 12px;
  color: #777777;
}

.support-chat {
  padding: 40px 16px 60px;
}

.support-chat__wrapper {
  max-width: 1100px;
  margin: 0 auto;
  display: grid;
  grid-template-columns: minmax(260px, 320px) minmax(0, 1fr);
  gap: 32px;
}

.support-chat__info {
  background: #f7f7f7;
  border-radius: 8px;
  padding: 24px;
}

.support-chat__title {
  font-size: 26px;
  margin: 0 0 10px;
}

.support-chat__subtitle {
  margin: 0 0 16px;
  color: #555;
}

.support-chat__list {
  margin: 0 0 16px;
  padding-left: 18px;
  color: #444;
}

.support-chat__list li {
  margin-bottom: 6px;
}

.support-chat__status {
  font-weight: 600;
  font-size: 14px;
}

.support-chat__status--online {
  color: #1a8f2d;
}

.support-chat__panel {
  background: #ffffff;
  border-radius: 8px;
  padding: 24px;
  box-shadow: 0 4px 16px rgba(0,0,0,0.06);
  display: flex;
  flex-direction: column;
}

.support-chat__prechat-title {
  margin: 0 0 8px;
  font-size: 20px;
}

.support-chat__prechat-text {
  margin: 0 0 20px;
  color: #555;
}

.support-chat__form {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px 20px;
}

.support-chat__field {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.support-chat__field:nth-child(3) {
  grid-column: 1 / 3;
}

.support-chat__field label {
  font-size: 14px;
  color: #444;
}

.support-chat__field input {
  border: 1px solid #ddd;
  border-radius: 4px;
  padding: 8px 10px;
  font-size: 14px;
}

.support-chat__button {
  grid-column: 1 / 3;
  border: none;
  cursor: pointer;
  padding: 10px 18px;
  border-radius: 4px;
  font-size: 15px;
  font-weight: 600;
  background: #d4202f;
  color: #fff;
  transition: background 0.15s ease;
}

.support-chat__button:hover {
  background: #b71b27;
}

.support-chat__policy {
  grid-column: 1 / 3;
  margin: 8px 0 0;
  font-size: 12px;
  color: #777;
}

.support-chat__window {
  display: flex;
  flex-direction: column;
  height: 480px;
}

.support-chat__header {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: center;
  padding-bottom: 12px;
  border-bottom: 1px solid #eee;
}

.support-chat__header-title {
  font-weight: 600;
  font-size: 18px;
}

.support-chat__header-subtitle {
  font-size: 13px;
  color: #777;
}

.support-chat__status-badge {
  font-size: 13px;
  font-weight: 600;
  color: #ff9800;
}

.support-chat__history {
  flex: 1;
  margin: 16px 0;
  padding: 8px 8px 12px;
  overflow-y: auto;
  border-radius: 4px;
  background: #fafafa;
}

.support-chat__message {
  max-width: 78%;
  margin: 8px 12px;
  padding: 8px 10px;
  border-radius: 10px;
  font-size: 14px;
  line-height: 1.4;
  background: #e4e4e4;
}

.support-chat__message--client {
  margin-left: auto;
  background: #d4202f;
  color: #fff;
  border-bottom-right-radius: 2px;
}

.support-chat__message--operator {
  margin-right: auto;
  background: #ffffff;
  border: 1px solid #e1e1e1;
  border-bottom-left-radius: 2px;
}

.support-chat__message-meta {
  margin-top: 4px;
  font-size: 11px;
  opacity: 0.75;
}

.support-chat__message-file a {
  font-size: 13px;
  text-decoration: underline;
}

.support-chat__input-area {
  border-top: 1px solid #eee;
  padding-top: 10px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.support-chat__file-label {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 13px;
  cursor: pointer;
  color: #d4202f;
}

.support-chat__file-label input {
  display: none;
}

.support-chat__file-name {
  font-size: 12px;
  color: #555;
  margin-left: 6px;
}

.support-chat__textarea-wrapper {
  display: flex;
  gap: 8px;
  align-items: center;
}

.support-chat__textarea-wrapper textarea {
  flex: 1;
  border-radius: 4px;
  border: 1px solid #ddd;
  padding: 8px 10px;
  font-size: 14px;
  resize: none;
}

.support-chat__send-button {
  border: none;
  cursor: pointer;
  padding: 8px 14px;
  border-radius: 4px;
  font-size: 14px;
  font-weight: 600;
  background: #d4202f;
  color: #fff;
  white-space: nowrap;
}

.support-chat__send-button:hover {
  background: #b71b27;
}

.support-chat__hint {
  margin-top: 4px;
  font-size: 11px;
  color: #888;
}

/* Оформление панели оператора */
.operator-chat {
  max-width: 1200px;
  margin: 24px auto 40px;
  padding: 0 16px;
}

.operator-chat__header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
}

.operator-chat__layout {
  display: grid;
  grid-template-columns: 280px minmax(0, 1fr);
  gap: 20px;
}

.operator-chat__sidebar {
  background: #ffffff;
  border-radius: 8px;
  padding: 16px;
  box-shadow: 0 4px 16px rgba(0,0,0,0.06);
  display: flex;
  flex-direction: column;
  max-height: 600px;
}

.operator-chat__sidebar h2 {
  margin: 0 0 8px;
  font-size: 18px;
}

.operator-chat__sidebar button {
  margin-bottom: 10px;
  border: none;
  border-radius: 4px;
  padding: 6px 10px;
  font-size: 13px;
  cursor: pointer;
  background: #d4202f;
  color: #fff;
}

.operator-chat__sidebar button:hover {
  background: #b71b27;
}

#conversationList {
  list-style: none;
  padding: 0;
  margin: 0;
  overflow-y: auto;
}

.operator-conv-item {
  padding: 8px;
  border-radius: 6px;
  margin-bottom: 6px;
  cursor: pointer;
  background: #f5f5f5;
  font-size: 13px;
}

.operator-conv-item:hover {
  background: #e9e9e9;
}

.operator-conv-item--active {
  background: #ffe6e8;
  border: 1px solid #d4202f;
}

.operator-conv-item__title {
  font-weight: 600;
}

.operator-conv-item__meta {
  font-size: 11px;
  color: #777;
}

.operator-conv-item__preview {
  font-size: 12px;
  color: #555;
  margin-top: 2px;
}

.operator-chat__main {
  background: #ffffff;
  border-radius: 8px;
  padding: 16px;
  box-shadow: 0 4px 16px rgba(0,0,0,0.06);
  min-height: 400px;
}

.operator-chat__info {
  font-size: 14px;
  color: #666;
}

.operator-chat__window {
  display: flex;
  flex-direction: column;
  height: 520px;
}

.operator-chat__conv-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding-bottom: 8px;
  border-bottom: 1px solid #eee;
  margin-bottom: 8px;
}

.operator-chat__conv-header button {
  border: none;
  border-radius: 4px;
  padding: 6px 10px;
  font-size: 13px;
  cursor: pointer;
  background: #444;
  color: #fff;
}

.operator-chat__conv-header button:hover {
  background: #000;
}

@media (max-width: 900px) {
  .support-chat__wrapper {
    grid-template-columns: 1fr;
  }

  .support-chat__form {
    grid-template-columns: 1fr;
  }

  .support-chat__field:nth-child(3),
  .support-chat__button,
  .support-chat__policy {
    grid-column: 1 / 2;
  }

  .support-chat__window {
    height: 420px;
  }

  .operator-chat__layout {
    grid-template-columns: 1fr;
  }

  .operator-chat__sidebar {
    max-height: none;
  }
}